Job Description: IT Support Specialist
The IT Support Specialist is a versatile, entry-level role designed to support both the technology team and the physical operations of our Sioux City branch locations. Working as part of a collaborative IT team, this individual assists with fielding incoming support calls and picking up help desk tickets—focusing on routine technical tasks, password resets, and hardware maintenance.
This role expandedly assists with basic administration of Office 365, routine maintenance of security cameras, VoIP phones, network cabling, and bank money-handling devices. Additionally, this position ensures our branches remain safe and operational by handling hands-on, day-to-day facility maintenance.
Essential Duties and Responsibilities
Information Technology & Systems Support (Approximately 85%)
- Ticket & Call Collaboration: Work alongside the IT team to answer incoming support calls and monitor the queue, picking up and resolving tickets within your scope.
- Office 365 Administration: Handle routine O365 maintenance, basic user administration (adds/moves/changes), and pull requested O365 reports.
- Fiserv Support: Handle entry-level Fiserv tickets, assisting users with basic navigation, routine system questions, and standard troubleshooting.
- Cameras & Security: Assist with basic maintenance, physical adjustments, and routine troubleshooting of branch security cameras and access control systems.
- VoIP & Communications: Provide basic support for the VoIP phone system, including setting up handsets, troubleshooting line issues, and assisting users with basic features.
- Cabling & Infrastructure: Assist with pulling, terminating, testing, and managing network cabling (Cat5e/Cat6) for workstation setups or branch updates.
- Money-Handling Devices: Provide first-line troubleshooting and routine maintenance for branch money-handling hardware (such as coin machines, counters, or teller cash recyclers).
- New User Orientation & Hardware: Conduct IT orientation for new employees. Perform simple maintenance and cleaning of workstations, printers, and peripheral equipment.
Facilities & Branch Maintenance (Approximately 15%)
- Grounds & Safety: Ensure safe branch entryways, including seasonal physical tasks like scooping snow and spreading ice melt.
- General Upkeep: Perform routine facility maintenance, including changing light bulbs, replacing HVAC air filters, and handling minor interior repairs.
- Vendor Escort: Assist the team by greeting and monitoring third-party contractors (HVAC, plumbing, specialized security) when they are performing onsite work.
Qualifications and Skills
- Education/Experience: Associate degree or higher in Information Technology.
- Technical Aptitude:
- Basic understanding of networking concepts, including physical network cabling.
- Prior exposure to banking software (specifically Fiserv) and specialized banking hardware is a major plus, but training will be provided.
- Teamwork & Communication: Strong interpersonal skills; comfortable answering phone calls and working collaboratively within a team environment.
- Handy & Resourceful: Comfortable using basic tools, working on a ladder, and handling physical, hands-on tasks around the properties.
- Mobility: Must possess a valid driver’s license and reliable transportation to travel between local Sioux City branches.
Physical Requirements
- Ability to work at a desk, handle phone calls, and use a computer for extended periods.
- Ability to lift up to 50 lbs. (e.g., handling hardware, backup batteries, network cabling boxes, or bags of ice melt).
- Ability to work outdoors in winter conditions (shoveling snow) and perform physical tasks like climbing ladders to change light bulbs or adjust security cameras.
Work Location: In person: Sioux City, Iowa Relocate before starting work (Required)
*BankFirst is an Equal Opportunity Employer. Member FDIC.
Job Type: Full-time
Please email cover, resume and/or application to: humanresources@mybankfirst.bank
